Privacy Policy
Last Updated: August 20, 2026
This document should be reviewed by a qualified legal professional familiar with applicable data protection and healthcare regulations before production use.
Digital Nurse ("we," "our," or "us") provides a WhatsApp-based communication platform designed for doctors and healthcare providers ("Provider(s)") to communicate with their patients. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, including through WhatsApp Business Platform integrations.
By using Digital Nurse, you agree to the practices described in this policy.
1. Who This Policy Applies To
This policy applies to:
- Providers (doctors, clinics, hospitals) who use our dashboard to manage patient communication.
- Patients who receive or send messages through a Provider's WhatsApp number that is powered by Digital Nurse.
2. Information We Collect
2.1 From Providers
- Name, business/clinic name, email address, phone number.
- Business registration or verification details required for WhatsApp Business Platform onboarding.
- Login credentials and account activity on our dashboard.
- Billing and payment information.
2.2 From Patients (via WhatsApp)
- Phone number and WhatsApp profile name.
- Messages exchanged with the Provider (appointment requests, health queries, reminders, etc.).
- Any information voluntarily shared by the patient during conversation, which may include health-related information.
2.3 Automatically Collected Information
- Device and usage information (IP address, browser type, log data) when using our dashboard or website.
- Message delivery status (sent, delivered, read) as provided by WhatsApp.
3. How We Use Information
We use collected information to:
- Enable Providers to send and receive WhatsApp messages with their patients.
- Operate, maintain, and improve the Digital Nurse dashboard and services.
- Facilitate appointment scheduling, reminders, and patient follow-ups on behalf of Providers.
- Process billing and manage Provider accounts.
- Comply with legal obligations and respond to lawful requests from authorities.
We do not sell patient or Provider personal data to third parties.
4. Sensitive / Health-Related Information
Because Digital Nurse facilitates communication between doctors and patients, messages may contain health-related information. We treat this as sensitive personal data and apply additional safeguards, including:
- Restricting access to patient conversations to the relevant Provider account only.
- Encrypting data in transit.
- Not using patient health information for advertising or unrelated commercial purposes.
Providers are responsible for ensuring their own use of the platform complies with applicable healthcare and data protection regulations relevant to their practice and jurisdiction.
5. How We Share Information
We share information only in the following circumstances:
- WhatsApp / Meta: Messages sent through our platform are transmitted via the WhatsApp Business Platform (Cloud API), operated by Meta. Meta's own WhatsApp Business Data Processing Terms and privacy practices apply to data processed through WhatsApp.
- Service Providers: We may share information with hosting, database, AI-assisted processing, analytics, or payment providers who help us operate our services, under confidentiality obligations.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In case of a merger, acquisition, or sale of assets, information may be transferred, subject to this policy or a materially similar one.
6. Data Storage and Security
- We implement reasonable technical and organizational measures (such as encryption and access controls) to protect information from unauthorized access, loss, or misuse.
- Data is stored on secure servers. [Add hosting region/provider details].
- No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. Data Retention
- We retain Provider account information for as long as the account is active and as required for legal or billing purposes.
- Patient conversation data is retained for [Add retention period], after which it may be deleted or anonymized, unless a longer period is required by law.
8. Your Rights
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent to further communication (patients can opt out of WhatsApp messages at any time by replying "STOP" or contacting the Provider directly).
To exercise these rights, contact us at info@digitalnurse.in.
9. Children's Privacy
Digital Nurse is intended for use by licensed healthcare Providers and their patients. We do not knowingly collect data directly from children without appropriate parental/guardian involvement facilitated by the Provider.
10. Cookies and Tracking (Website/Dashboard)
Our website and dashboard may use cookies or similar technologies to improve user experience and analyze usage. You can control cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or dashboard. Continued use of Digital Nurse after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:
This Privacy Policy is provided as a general template and does not constitute legal advice. Given that Digital Nurse handles health-related data, we recommend having this document reviewed by a qualified legal professional familiar with applicable data protection and healthcare regulations before publishing.